Quality
Quality built on clearly defined processes
The quality management system helps maintain uniform work procedures and fulfill agreed client requirements.
ISO 17100
EN ISO 17100:2015 – translation services
ISO 17100 is an international standard aimed directly at the provision of translation services. It establishes requirements for the professional competence of the involved workers, project management, work procedures and control of the resulting translation.
The standard helps ensure that each project has clearly defined requirements and is handled by people with the necessary language and professional qualifications.
What the standard regulates
- qualifications of translators and revisers
- selection of experts according to a specific assignment
- project preparation and analysis
- terminology and background management
- the translation process itself
- revision of the translation by another expert
- checking and submitting the result
- client communication and feedback processing.
ISO 17100 applies to translation services to the extent specified in the certificate. It does not apply to interpretation or raw machine translation output.
Certificate holder: TRANSLATIONS WITHOUT BORDERS, s.r.o. When providing services, MALAMAN follows up on these certified processes; the certificate is not issued directly to MALAMAN.
Certification body: TÜV SÜD
ISO 9001
STN EN ISO 9001:2016 – quality management system
ISO 9001 is an internationally recognized standard for quality management systems. It helps organizations set up, document, control and regularly improve their work processes.
In practice, this means that the individual steps of the project, the responsibilities of the team members and the way of communication with the client have a clearly defined framework.
What the system aims at
- understanding client requirements
- project planning and management
- clear division of responsibilities
- control of work procedures
- monitoring the quality of services provided
- feedback evaluation
- solving possible shortcomings
- continuous process improvement.
Certificate holder: TRANSLATIONS WITHOUT BORDERS, s.r.o. When providing services, MALAMAN follows up on these certified processes; the certificate is not issued directly to MALAMAN.
Certification body: TÜV SÜD
Why MALAMAN
A reliable partner for your assignment
72+ languages and their combinations
Support your corporate expansion – German, English, Polish, Hungarian and other major languages With professional quality and a precise delivery deadline.
Quote within 20 minutes
For standard inquiries, we usually prepare a quote within 20 minutes.
Qualified professionals
We entrust the task to an expert according to the language combination, field and purpose of the resulting text.
Short delivery times
Standard documents of two to four pages can often be processed within 24 hours. We always confirm the date according to the assignment.
Confidentiality
We work with documents and information confidentially and make them available only to experts involved in the project.
Experience since 2008
We have been providing language and document services to companies, institutions and individuals since 2008.
MALAMAN
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We will propose a suitable procedure and prepare a non-binding price calculation with an expected date.